Frequently Asked Questions (FAQ)

General Questions

1. What is Hello LunaLu?
Hello LunaLu is a wellness-focused brand dedicated to creating intentional spaces through candles, gemstone diffusers, essential oils, and room sprays. Our products are sourced from women-owned businesses and designed to enhance mindfulness, relaxation, and self-care.

2. Where do you source your products?
We proudly partner with women-owned businesses in the U.S., ensuring high-quality, consciously crafted products.

3. Do you offer gift wrapping or personalized notes?
Yes! We offer gift-ready packaging and the option to add a personalized note at checkout.

Candles 

4. What are Hello LunaLu candles made of?
Our candles are hand-poured using 100% natural soy wax, lead-free cotton wicks, and premium fragrance oils, ensuring a clean, long-lasting burn.

5. What scents are available?
Choose from our curated collection:

  • Tahiti – Tropical, warm, and sun-kissed.
  • Hidden Forest – Earthy, grounding, and calming.
  • Ginger Squeeze – Zesty, uplifting, and energizing.
  • Tea House – Serene, herbal, and meditative.
  • Monet’s Garden – Floral, romantic, and enchanting.
  • Koffie Soy – Rich, cozy, and indulgent.

6. How long do the candles burn?
Our candles have an average burn time of 40-50 hours, depending on size and use.

7. How can I get the most out of my candle?
For an even burn, trim the wick to ¼ inch before each use and allow the wax to melt evenly across the surface.

Gemstone Diffusers & Oils 

8. How do gemstone diffusers work?
Each diffuser is infused with natural gemstones, which enhance the energetic and therapeutic benefits of the essential oil blends. Simply add a few drops of your favorite oil, let the aroma fill your space, and enjoy the soothing atmosphere.

9. What are the benefits of gemstone diffusers?

  • Enhance mindfulness & relaxation
  • Purify and freshen the air
  • Bring balance and positive energy to your space

10. Are the essential oils pure and natural?
Yes! Our essential oils are 100% pure, ethically sourced, and free from synthetic additives.

Room Sprays & Mists 

11. What are Hello LunaLu Room Sprays made of?
Our room sprays are crafted with natural, non-toxic ingredients, including botanical extracts and essential oils, to create a long-lasting, fresh aroma without harmful chemicals.

12. What scents are available?

  • Peony & Leather – Floral elegance meets bold sophistication.
  • Blackberry & Bay – Juicy, crisp, and invigorating.
  • Eucalyptus & Mint – Cool, fresh, and awakening.
  • Rosewood & Cardamom – Warm, spiced, and grounding.

13. Can I use room sprays on linens or fabrics?
Yes! Our sprays are safe for most linens, pillows, and fabrics, but we recommend a patch test first.

Subscribe & Save 

14. How does the candle subscription work?
Choose your preferred plan and receive hand-selected candles delivered monthly at a discounted price with free shipping!

 Deluxe (2 candles) – 15% off (Code: DELUXE)
Diamond (4 candles) – 20% off (Code: DIAMOND)
Platinum (6 candles) – 25% off (Code: PLATINUM)

15. Can I skip, change, or cancel my subscription?
Absolutely! You can edit, skip, or cancel your subscription at any time—you're in control.

16. Do subscriptions include free shipping?
Yes! All Subscribe & Save plans come with free shipping and fast delivery.

Orders & Shipping 

17. Where do you ship?
We currently ship within the U.S., with plans to expand internationally in the future.

18. How long does shipping take?
Orders typically ship within 2-4 business days, and delivery times vary based on location. You’ll receive tracking updates via email.

19. Do you offer returns or exchanges?
Due to the nature of our products, we do not accept returns on all products since it depends on damage. Returns for eligible products are accepted No Later Than 14 days after the product arrives at your house. The product needs to be undamaged and unworn/unused. Customers do not pay for the return of products once accepted. If you receive a damaged or incorrect item, please contact us at hellolunalucontacts@gmail.com, and we’ll make it right!

20. Can I make changes to my order after shipping?

Unfortunately, we cannot make changes to an order after it has shipped. We cannot cancel an order after it has been submitted, either. At present, we do not handle any pre-orders for changes or cancellations either. Subscription boxes are within your control when you choose to order this item.

21. Will I be charged right away when I make my order?

Your card will be charged immediately. Once submitted it pends for payment for processing fulfillment for shipping. 

22. How do I track my order?

If you use Shop and have an app, the product purchase will show immediately within your APP. A notification of your purchase will be sent to you. Shop will send you updates about your order. 

Once the order ships, you will receive email notifications about your order and how to track your order. * Be sure to check your spam folder or promotions folder or the updates section in your email.

23. My order never arrived?

I apologize for the inconvenience. Here are some solutions:’

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund. 

Have more questions? Reach out to us at hellolunalucontacts@gmail.com .

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